How can I send a complaint?

Paybis will always strive to provide an efficient and professional service, and will aim to provide prompt, courteous, helpful, open and informative advice in respect of every communication received.


Any customer or potential customer has the right to complain about Paybis service or product. The complaints should be communicated to Paybis by sending an email to [email protected]. Paybis undertakes to deal with each complaint and issue a response within 15 days of the initial complaint. We record and analyze all complaints in order to improve our services.