Verification

I cannot find my country or state in the list. What should I do?

Restricted locations ------------------------- Due to the specifics of its business, Paybis follows international security standards of crypto-asset service providers. Therefore, Paybis does not provide services in high-risk jurisdictions that have significant strategic deficiencies in their regimes to counter money laundering, terrorist financing, and financing of proliferation. We also do not provide our services in jurisdictions subjected to international sanctions. Please note that the li...

Basic KYC verification

What is KYC ? ------------------------- KYC means Know Your Customer. KYC check is the mandatory process of identifying and verifying the identity of the client when opening an account. In other words, we have to make sure that our clients are genuinely who they claim to be. KYC procedures help us prevent and identify money laundering, terrorism financing, and other illegal corruption schemes. Proof of Identity ------------------------- We accept over 6,500 documents fr...

How do I pass liveness verification?

To pass liveness verification, you have to have a working web or mobile camera. You will be asked to record a short video of yourself—it will take just a couple of seconds. Here is a list of all the browsers that support the process of liveness verification. Please use the latest version of Chrome, Firefox, Safari (on IOS) or any other browser. Note: if you are passing the check via desktop, for the best experience we would recommend using Google Chrome. Due to iOS restrictions, it i...

What if my camera is not working?

​​To get yourself verified, you need to allow access to your webcam, when prompted by your browser. If you've already done this but your webcam is still not working, you might need to check your operating system's camera settings. See the specific instructions below: - Browsers (#Browsers) - Chrome (computer) (#Chrome (Computer)) - Firefox (computer) (#Firefox Computer) - Opera (computer) (#Opera computer) - Safari (computer) (#Safari computer) - Chrome (mobile/tablet) (#Chrom...

Extra verification

For extra verification, we may ask you to send us additional information as below: - Selfie with a credit/debit card - You need to take a photo of yourself holding your document in your hand - We need to be able to read all information on your card - You may cover your security code and middle digits on the card - Please make sure that your face is clearly visible Here are several recommendations how to take a perfect selfie: - Take a selfie using your phone camera. ...