Can I request a refund?

Yes, according to our Refund Policy you can request a refund if did not send the cryptocurrency to the user requested address.

If already sent the cryptocurrency to the customer, but the customer wants a refund, Paybis would be able to buy it back based on the current market rate minus the service fee for the transaction.




In order to request a refund, please fill in the following REFUND FORM  and send it to [email protected]:

Customer email:  _____________________________________

Transaction number: __________________________________

Refund amount: ______________________________________

Refund reason*: ______________________________________






*We expect everyone to read the Refund Policy BEFORE you start a transaction.
If you changed your mind AFTER the cryptocurrency was sent to you, you would be required
to send the cryptocurrency back to Paybis in order to get a refund. Fees will apply.