Paybis Refund policy
Transaction involving Cryptocurrency
In case the User changed his mind and would like to return the purchased Cryptocurrency, Paybis would be able to repurchase it base on the current market rate minus the service fee for the transactions. In other words, The User can change the purchased Cryptocurrency for any existing Digital Currency or the Payment method.
Transaction transactions that do not involve Cryptocurrencies
Refunds are only possible within 30 days from the moment of exchange. The customer will cover any additional service fees incurred by Paybis as a result of the refund. For example, payment systems like Skrill or Neteller charge Paybis for each incoming and outgoing transaction. When issuing a refund for a Skrill transaction, Paybis will send the customer an amount equal to the original transaction amount minus the service fee for that transaction.
In order to request a refund, please send the following information to [email protected]
- Customer emails address
- Transaction number
- Refund amount
- Refund reason