Yes, according to our Refund Policy you can request a refund if Paybis.com did not send the cryptocurrency to the user requested address.
If Paybis.com already sent the cryptocurrency to the customer, but the customer wants a refund, Paybis would be able to buy it back based on the current market rate minus the service fee for the transaction.
In order to request a refund, please fill in the following REFUND FORM and send it to firstname.lastname@example.org:
Customer email: _____________________________________
Transaction number: __________________________________
Refund amount: ______________________________________
Refund reason*: ______________________________________
*We expect everyone to read the Refund Policy BEFORE you start a transaction.
If you changed your mind AFTER the cryptocurrency was sent to you, you would be required
to send the cryptocurrency back to Paybis in order to get a refund. Fees will apply.