Transactions

How to buy Cryptocurrency with your Credit or Debit card - a step by step guide

This guide will help you purchase Bitcoins with your credit or debit card. Usually, the whole process takes less than 15 minutes to complete. Good luck! Step 1: Create an account at Paybis and verify your profile Press on “Verification” and start entering your details. First of all, please carefully read about scammers and fraudsters that might make you promises that will never be fulfilled. Once you are fully aware of that, let’s start your identity verification. - Select the coun...

My credit/debit card payment was declined, but money is still reserved on my bank account.

Paybis pre-authorizes your funds for each transaction, thus, if your payment has been declined, your money will free up within 48-72 business hours. In rare cases and depending on your bank policies, it can take up to 14 business days. Read more about pre-authorization hold (https://support.paybis.com/672766-What-is-the-pre-authorization-of-funds). To get your funds faster, you can always contact your bank and ask them to void the preauthorization hold. If your bank needs confirmation about a...

I provided the wrong destination tag/memo. What should I do?

If your transaction is still in progress, please contact our customer support immediately and ask them to cancel it. After this is done, simply open a new transaction with the correct destination tag/memo. If your transaction is completed, please contact your wallet provider for help.

I am not receiving emails from Paybis.

If you are not receiving emails from Paybis, there may be several possible reasons: - You marked a previous Paybis email as spam - Your email provider sent Paybis email into a low priority queue and did not deliver it to your inbox - The email was delivered but is in your Spam or Junk folder If you wish to receive Paybis emails again, please contact us via support@paybis.com (mailto:support@paybis.com) or in live chat.

My transaction is stuck in "payment pending" status for long. What should I do?

"Payment Pending" status usually implies that a customer has initiated a transaction but has not conducted the payment yet or payment is awaiting approval. If you see such a status in your Credit/Debit card transaction, that could mean 2 things: 1) Simplex is currently verifying your transaction and we are awaiting their approval 2) You have not submitted your card's details or left the payment page without finishing the payment. If the latter is the case, we recommend the following step...

Can I cancel my transaction?

You can only cancel a transaction if cryptocurrency has not been paid out yet. Remember that all cryptocurrency transactions are irreversible. If you do not see the option to cancel a transaction, please contact our Support team via support@paybis.com or in chat.

My transaction is taking longer than expected. What can I do?

If you have any questions regarding your transactions, you can contact our live support team for help. You can either send an email to support@paybis.com (mailto:support@paybis.com) with a description of your problem or you can start a new chat by clicking on the chat button at the bottom-right corner on our website.

Can I request a refund?

Paybis Refund policy ------------------------- Transactions involving Cryptocurrency In case you change your mind and would like to return the purchased cryptocurrency, Paybis is able to repurchase it based on the current market rate minus the service fee for the transaction. In other words, you can exchange the purchased cryptocurrency for SEPA bank transfer, Skrill or Neteller, and receive your funds there. Please note that such a refund is only possible if you have access to your w...