Why is my account suspended?

If your account is suspended and you believe it is a mistake, please contact us via email at and provide us with more details. Possible reasons why your account may be suspended: - Your account was disabled by your request - We suspected your account was hacked and disabled it for you - You have more than 1 account verified in your name (please check our multiple account policy ( - You violated the terms of service (pl...

I cannot log in into my account, what to do?

If you are experiencing issues trying to log in to your account, kindly check the following: Please make sure you are using the right page to log in -> If you are trying to access your Exchange account from the Support Portal, you should know that these are two different accounts that are not connected to each other. If you cannot remember your password, please reset it here ( After you have entered your registered email, cli...

I forgot my password. How can I restore it?

In order to restore your password, please use the following link:

Secure your account

To secure your Paybis account we recommend you to follow the steps below: - Do NOT provide your Paybis account password to anyone! - Do NOT provide any personal info to anyone claiming to be a representative of Paybis. - Do NOT send any funds to anyone claiming to be a representative of Paybis. NOTE: We provide support via our official ( email or via live chat on our website.

Strong password tips

Choose a strong password and protected your information and account. Here are our recommendations on how to create a strong password: - Do not use a generic password (e.g. 12345678, qwerty456, pass12345, etc.) - Create a unique password, which is not previously used on any other platform. - Use both upper and lower case characters and numbers. - Create a long password. The longer is your password the more secured is your account.

How can I change my email?

Unfortunately, it is not possible to change an email. However, if there is such a need, please contact our support to delete your account. After that, feel free to create a new account with a different email. Please note: You will not be able to create an account with the email that you used previously.

How can I delete my account?

If you wish to terminate your account on, you should follow these steps. 1. Send an e-mail to ( from your registered e-mail* on our platform. 2. State the reasons for the account termination Once we receive your request, it will be processed as soon as possible All personal and sensitive information will be deleted; however, the e-mail address itself will remain in our system for security reasons. You are more than welcome to create ...

How can I change my billing address in verification?

In order to change any information in your verification, including billing address and/or personal information, please contact our Support Team via or in chat. We will reject the exact verification fields so that you will be able to update your information. Please do not create a new account if you need to update your verification.

I think I found a bug, where should I report it?

If you found a bug on our website and would like to help us fix it, please send a report to ( In your report, please describe the Bug, list the steps how to recreate it and provide a solution for the fix. Your report will then be sent to our Dev Team for review and the size of your Bug Bounty reward will be decided by the management team. NOTE: Paybis will not award bounties for bugs found in 3rd party systems. Bugs relevant to the followi...

How can I send a complaint?

Contact our Management Team ------------------------- Paybis will always strive to provide an efficient and professional service and will aim to provide prompt, courteous, helpful, open, and informative advice in respect of every communication received. Any customer or potential customer has the right to complain about the Paybis service or product. The complaints should be communicated to Paybis by sending an email to ( Paybis underta...

Beware of scam and fraudulent activity

The cryptocurrency industry is developing rapidly, and therefore the interest in it from scammers and fraudsters is growing just as quickly. We want to share our experience with you and warn our clients against possible financial losses. ------------------------- Before we start looking at the main fraud scenario, let's understand the difference between "scam" and "fraud." Scam - is the situation where the victim has been tricked into authorizing a payment. Fraud - is where payment is made...