Paybis pre-authorizes your funds for each transaction, thus, if your payment has been declined, your money will free up instantly or within 72 business hours.
In rare cases and depending on your bank policies, it can take up to 14 business days. Read more about the pre-authorization hold.
To get your funds faster, you can always contact your bank and ask them to void the preauthorization hold.
If your bank needs confirmation about a canceled transaction from our side, they are welcome to contact us by email at firstname.lastname@example.org.