Paybis Refund policy

Transactions involving Cryptocurrency
In case you change your mind and would like to return the purchased cryptocurrency, Paybis is able to repurchase it based on the current market rate minus the service fee for the transaction. In other words, you can exchange the purchased cryptocurrency for SEPA bank transfer, Skrill, or Neteller, and receive your funds there.

Please note that such a refund is only possible if you have access to your wallet and you send the cryptocurrency back to our wallet.

Transactions that do not involve Cryptocurrencies
Refunds are only possible within 30 days from the moment of exchange. The customer will cover any additional service fees incurred by Paybis as a result of the refund. For example, payment systems like Skrill or Neteller charge Paybis for each incoming and outgoing transaction. When issuing a refund for a Skrill transaction, Paybis will send the customer an amount equal to the original transaction amount minus the service fee for that transaction.

Such a refund is possible for Skrill and Neteller transactions where cryptocurrency purchases cannot be completed.

Refund Form
In order to request a refund, please send an email from the registered account with the following information to

  • Transaction number

  • Refund amount

  • Refund reason

Did this answer your question?