We may sometimes need to conduct extra verification on your account to safeguard your account and assets from unauthorised access. To safeguard your account, we may ask you for additional information about your account or transaction. If you cannot provide the correct answers, we will be forced to cancel your transaction and/or suspend your account.
Please note that your the email address associated with your Paybis account needs to be active as the requests for information will be sent there.
Please read more about our policies.
Learn how to protect yourself online in this article.