Advice to Nigerian customers

MTN phone verification issue - use other mobile operators
How to verify - use digital NIN slip
Verification rejected
Banks with successful card payments
Card debited, but the transaction is not successful
3rd party cards - not allowed
Clipboard viruses - wallet address changes
Errors, camera not working
Neteller/Skrill - use your personal account only
Extra charges from MasterCard

We have noticed SMS delivery problems to the phone numbers within MTN Nigeria carrier network.

Our team is aware of these issues and working to resolve them as soon as possible.

Meanwhile, use the phone number of other carriers to verify your account.

We accept Identity card, Driving License, International Passport, Voter's card.

Take a photo of your selected document in good quality and upload it.
Make sure your face is clearly visible and no data is hidden by flashlight, etc.
All 4 corners of your document should be visible.
Please upload an original photo, we do not accept screenshots or edited pictures.
Do not upload the same photo many times.

Do not add a better quality picture on your original document's photo - it's a forgery and your account will be suspended on our platform.
For a digital NIN slip, please upload a pdf document. Please read here on how you can get one -> method 2.

Please follow the instructions you receive via email.
If you are asked to improve your photo, please take time and take a good quality picture of your document. Do not edit your pictures or any of the document data.

If the message says that we cannot provide services to you, please do not create new profiles, as the message will be the same for all attempts.
If you uploaded someone's else document, the only option for you to verify will be by providing an International Passport.
!!! Beware of fake road officers who issue forged driving licenses.

Please note that you should use your own card to avoid being blocked by our payment processing partner.

Accounts with the same card used will be blocked as well.

Successful payments (the numbers in brackets indicate the first 6 digits on your debit card).

!!! Do not use the same card on different accounts - it will be blocked and your account might be suspended as well.

Please make sure you have enough funds to make the payment as well as if your limit has not been used up yet. ~20% of payments are declined due to these 2 reasons.

You may also check a card from Pyypl (537492*) since they provide services to Nigeria. Please make sure to have sufficient funds and confirm 3DS within 15 minutes.
Plumter USD card might be used as well, but be aware of the higher exchange rate for USD than in the banks. Click here for a guide on how to create a Plumter virtual card. If you are asked to verify it, please rotate your phone horizontally, take a screenshot, and upload it to the system.

We also advise using a virtual card from Flutterwave as their card can be easily verified and used on our platform.

Sometimes, when using Zenith, Access, FCMB cards, your payment might fail on our end, but your bank still pre-authorizes your payment. If that happens, they might ask you to provide a decline receipt for your failed payment in order to release your funds back to your card's balance. You may provide the automated system email "Order Invoice ID - there has been a problem" or "Payment failed" that can be found in your registered email's inbox to your bank. Once you provide that to them, they will cancel your pre-authorization hold.

You shall not use 3rd party cards as you will not be able to verify them.
If we notice you using the same card on different accounts, that card will be blocked on our platform.
Do not try to verify the card if it does not belong to you - your account might be suspended.

All transactions with unverified cards will be canceled, thus, you risk having no access to the funds till the bank returns them. As we heard, it might take from 2-6 weeks for international purchases.

Some customers complained of their wallet addresses changing after they are copied. Run an antivirus program to be sure your device is secure.
Be careful and always double-check the wallet address before you proceed with the transaction.

If you receive an error code during verification of your account or card, please refresh the page, log out from your account and log back and try again.

If you are trying to pass the liveness verification on the Paybis Google Play app and your camera is not working, please try to use Google Chrome instead by going to the paybis.com website.

If you see extra charges on your statement, please note that it could be applied by Mastercard for making International Purchases.
It usually says MC POS Intl on the alert/statement.