At times, you may not receive an anticipated email from Paybis, which could include automated messages such as login codes, ID verification requests, or support emails from Paybis.
If you are not receiving emails from Paybis, there may be several possible reasons:
- You marked a previous Paybis email as spam.
* Make sure to include your email provider (Gmail, Yahoo, Outlook, etc.) in your search when looking up how to adjust your spam settings. Simply search "how to check my spam settings" on Google for step-by-step instructions. - Your email provider sent Paybis email into a low priority queue and did not deliver it to your inbox.
- Review all of your folders, filters, and labels (e.g., Gmail's Social and Promotional labels/tabs) in case the email was moved out of the inbox.
- Search for "@paybis.com" in your email provider's search function, which should locate all emails from us, even if they've been directed to other folders.
- Make sure to include @paybis.com in both your contacts list and the Safe Senders list in your email settings.
- Reach out to your email provider to inquire about the status of incoming emails from @paybis.com. It's possible that there is a problem that needs to be addressed by the provider.
If you have any questions about this or any other topic, please feel free to reach out to us via email at support@paybis.com or through the live chat feature.