If you have encountered an unauthorized charge or hold on your bank account from Paybis that you are not aware of, please reach out to us promptly for assistance. You can contact us by sending an email to us to support@paybis.com, submitting a request on our support portal, or initiating a live chat on our website.
When reporting an unrecognized payment, please be prepared to provide proof of your ownership of the bank or credit/debit card associated with the transaction. Additional information may be requested to further investigate the matter effectively.
Documentation that may be requested:
- A bank statement where the actual payment can be seen with a charge from Paybis.
- Banks card with your full name on it, expiry date, and first 6 and last 4 digits of the card (other sensitive information can be hidden)
- A screenshot from the banking app shows the actual payment made with a charge from Paybis (for cases when a bank statement is not available).
- Additional pertinent information or documentation that has the potential to prompt further investigation into the matter.
If you have any queries about this topic, please look to the information above for guidance on how to get in touch with us.