🛑 Unrecognized Charge or Hold from Paybis
If you have encountered an unauthorized charge or hold from Paybis on your bank account that you are not aware of, please reach out to us promptly for immediate assistance.
How to Contact Us
To report an unrecognized payment, you can contact us through any of the following channels:
Email: Send an email to support@paybis.com.
Support Portal: Submit a formal request on our dedicated support portal.
Live Chat: Initiate a live chat conversation directly on our website.
📝 Information Required for Investigation
To allow us to investigate the matter effectively and swiftly resolve the issue, please be prepared to provide proof of your ownership of the bank or credit/debit card associated with the transaction.
Here is the documentation that may be requested:
Proof of Payment and Ownership
Bank Statement: A copy of your bank statement clearly showing the actual payment and the charge made by Paybis.
Bank Card Photo: A photo of your bank card showing your full name, the expiry date, and the first 6 and last 4 digits of the card. (You may obscure or hide other sensitive information.)
Banking App Screenshot: A screenshot from your banking application that displays the actual payment made with the charge from Paybis (useful if a full bank statement is not immediately available).
Note: We may request additional pertinent information or documentation during the process to further investigate the matter.
If you have any queries about this topic, please use the contact information provided above to get in touch with our support team.