🛡️ Enhanced Account Security & Video Verification
To ensure the security of your account and the legitimacy of your transactions, we may, at times, conduct additional verification. This involves requesting further details about your account or specific transactions.
Consequences of Non-Compliance
Important: Failure to provide the required information may result in the cancellation of the transaction and/or the suspension of your account.
📹 Video Verification Requirements
Video Verification is a critical step for enhancing account and transaction security. You will receive detailed instructions via email to guide you through this necessary process.
To successfully complete the Video Verification, please ensure you have the following ready:
Essential Setup:
Device Access: A device (e.g., smartphone, computer) with a working microphone and camera access.
Environment: Conduct the verification in a clear and well-lit environment.
Required Documents:
| Item | Details |
|---|---|
| Valid ID Document | The exact same ID document that you previously provided during your initial KYC verification. |
| Physical Bank Card | The physical credit/debit card used for payment (required only for transactions paid via card). |
Available Languages:
The Video Verification process can be conducted in the following languages only:
English
German
French
Spanish
Italian
Portuguese
Note: If you are unable to complete the process in any of the languages listed above, we regret that we are unable to proceed with the verification.
🚨 Critical Fraud Warning: Stop & Contact Us
Before you proceed with Video Verification, you must not proceed if any of the following points apply to your situation. These are strong indicators of potential fraud:
Instruction/Assistance: Someone instructed or helped you create your account and/or wallet.
Guaranteed Profits: You have been promised a significant, guaranteed profit for an investment.
Third-Party Involvement: You are working with a 3rd party to place the transactions.
Remote Guidance: Someone has guided you via AnyDesk, TeamViewer, or any other screen-sharing software.
Important: If any of the above points are relevant to your situation, immediately stop the verification process and reach out to our Customer Support team for assistance.
Resources & Support
| Topic | Contact / Resource |
|---|---|
| Report Fraud / Get Assistance | support@paybis.com or use our live chat feature. |
| Additional Inquiries | Do not hesitate to reach out to our customer support team. |
| Camera Access Issues | Click here to troubleshoot camera access issues. |
| Online Protection | Learn how to protect yourself online in this article. |