When registering or withdrawing funds from your Paybis wallet, our system sends a critical SMS One-Time Passcode (OTP) to your registered phone number.
If you are not receiving the OTP, please follow these steps to quickly resolve the issue:
Phase 1: Quick Fixes (Connectivity Reset)
These steps are designed to reset your phone's cellular connection and fix minor glitches.
1. ✈️ Toggle Airplane Mode
Enabling and disabling Airplane Mode is the quickest way to reset your cellular connection.
Action: Enable Airplane Mode for about 15 seconds, then turn it off again.
Why? This action fully cycles your phone's connection to the mobile network.
2. 🔄 Restart Your Device
A simple restart can resolve temporary software conflicts that interfere with receiving SMS messages.
Action: Power your phone completely off and then turn it back on.
Why? This clears up system bugs and refreshes cellular functionality.
3. 🗺️ Disable Roaming Mode
If you are traveling, Roaming settings can often block incoming verification SMS messages.
Action: If your phone is in Roaming mode, try turning it off temporarily.
Need help? Disable Roaming on iOS devices / Disable Roaming on Android devices
Phase 2: Advanced Checks (Software and Carrier)
If the quick fixes don't work, check your device software and contact your service provider.
4. 📲 Update Your Phone Software
Outdated phone operating systems (OS) can contain bugs that affect SMS functionality.
Action: Check for and install any available software updates for your iPhone or Android device.
Need help? Update your iPhone / Update your Android
5. 📞 Contact Your Mobile Carrier
The issue may be on your carrier's side, such as a temporary outage or an account restriction.
Action: Contact your cellular service provider's support team.
Why? They can verify if there is a local service outage or if any restrictions are placed on your phone number.
Phase 3: Final Checks & Paybis Support
6. 🌍 Check for Geographic Restrictions
Please confirm that your phone number's country of origin is not on our list of Unsupported Countries.
Action: If your number originates from an unsupported country, we recommend using a SIM card from the country where you are currently residing.
7. 📧 Contact Paybis Support
If you have tried all the steps above without success, our dedicated support team is ready to help.
Action: Contact us via email at support@paybis.com or use the live chat feature on our homepage.