At Paybis, we greatly value your trust and are proud to provide a secure, transparent environment for your crypto journeys.
As your trading activity grows, and in line with global financial and Anti-Money Laundering (AML) regulations, we are occasionally required to perform a routine check on the origin of the funds used on our platform. It is a standard milestone that helps us ensure a safe ecosystem for everyone.
🔒 Your Privacy is Our Priority
We understand that this involves sensitive information. Paybis treats your data with the highest level of confidentiality. Your documents are securely stored and used strictly for regulatory compliance purposes in accordance with data protection and other relevant laws.
⏱️ How the Process Works
We’ve designed this process to be as quick and seamless as possible so you can get back to trading without interruption.
Step 1: Submit your info
Click the link in your email to fill out our quick questionnaire and upload your supporting documents (bank statements showing transactions to Paybis and proof of your source of income).
Step 2: Review
Our dedicated Compliance Team reviews your submission. This typically takes just 1 business day (in more complex cases, it can take up to 2 days). If you have not received feedback within 3 business days, feel free to reach out to our Customer Support Team.
Step 3: Additional details (if needed)
Sometimes, our team might reach out with a quick follow-up question to clarify a detail, but we always aim to make these interactions fast and helpful. Once verified, your account is fully operational.
🚀 Pro-Tip: How to Get Approved on the First Try
The absolute fastest way to pass your review is to give our Team a complete picture right from the start. The clearer the context you provide, the faster we can approve your account.
To ensure a rapid review, please make sure you provide:
- Official bank statements that clearly show the transactions sent to Paybis. All documents should be in official format (i.e., include your full name and address, account number, all incoming and outgoing transactions with clear dates, entirely unedited).
- Proof of Income (i.e., clear evidence of where your money came from; examples of supporting documents are available below).
- A brief explanation of the flow of funds and any other details you feel are relevant. This helps our Team understand your situation faster.
Please upload your documents in PDF or other non-editable formats (we cannot accept Word or Excel files).
We are incredibly grateful for your trust and thrilled to have you with us. If you ever have any questions or need a hand with anything at all, please don't hesitate to reach out - our Customer Support Team is available 24/7 and always happy to help!
✅ Full list of Accepted Documents
- Recent payslips
- Employment contract
- Bank statements showing salary payments
- Annual tax returns or tax assessments
- Company financial statements
- Dividend statements
- Business bank statements
- Sale invoices and contracts
- Audited accounts
- Property sale agreement and completion statement
- Vehicle sale agreement
- Sale of shares/securities documentation
- Lawyer/notary confirmation of proceeds
- Brokerage statements
- Portfolio statements
- Dividend payment confirmations
- Investment redemption documents
- Probate documents
- Will
- Letter from executor/lawyer
- Bank statement showing receipt
- Gift declaration letter
- Donor's SOF documents
- Bank statements showing transfer
- Loan agreement
- Mortgage documents
- Bank statement showing loan disbursement
- Exchange trading history
- Wallet transaction history
- Purchase records from exchanges
- Mining income documentation
- OTC trade agreements
- Evidence linking fiat deposits to crypto purchases and subsequent sales
- Bonus payment letter
- Pension payout documents
- Insurance settlement documentation
- Court settlement documents