⏱️ Transaction Timing & Price Locking Policy
To protect you from cryptocurrency market volatility, Paybis implements specific price-locking windows for both buying and selling.
🛒 Buying Cryptocurrency
When you purchase crypto, we want to ensure you receive the exact amount you ordered.
Price Lock: We fix (lock) the price for 15 minutes. This protects you from sudden market changes while you complete the payment.
Review Time: Our team typically reviews and processes these transactions within 15 minutes.
Price Updates: If the transaction takes longer than 15 minutes to finalize, the price will update automatically every minute to reflect current market rates.
💡 Pro Tips for New Users:
Verify First: If this is your first transaction, we recommend completing your Identity Verification (KYC) before starting the trade.
Check Your Card: Ensure your credit/debit card meets our requirements in advance to prevent declines.
📉 Selling Bitcoin/Crypto to Paybis
When selling your assets to us, speed is key to securing your rate.
Price Lock: Just like buying, we lock your selling price for 15 minutes.
Blockchain Confirmation: It typically takes about 10 minutes for us to receive a confirmation of your incoming transaction on the blockchain.
Network Fees: To avoid delays, please set a recommended (or higher) network fee when sending your crypto. If the fee is too low, the transaction may not confirm within the 15-minute window.
Price Updates: If the transaction is not confirmed within the 15-minute window, the payout price will update every minute.
📧 Avoiding Delays: Communication is Key
To ensure the fastest processing time, please stay alert:
Check Your Email: Keep an eye on your inbox for any requests from us (e.g., additional verification or security alerts).
Check Spam: Important emails can sometimes fall into spam/junk folders.
Respond Swiftly: If we request information, a quick response helps us finalize your transaction immediately.