If you entered the incorrect Destination Tag or Memo for your transfer, the solution depends on whether the transaction has already been processed on the blockchain.
Scenario A: Transaction is Still in Progress
If the transaction status is not yet completed, there is still a chance to stop it.
Immediate Action: Contact our Customer Support immediately via live chat or email (support@paybis.com).
The Solution: Ask the support agent to cancel the transaction. Once cancelled, you can simply open a new transaction with the correct details.
Scenario B: Transaction is Completed
If the cryptocurrency has already been sent and the transaction is marked as completed:
Status: The funds have left the Paybis platform and are now with the receiving party (the destination wallet/exchange).
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The Solution: You must contact the support team of your wallet provider (the destination you sent funds to).
Provide them with the transaction hash (TXID) and the correct Tag/Memo.
Only the receiving wallet has the ability to locate and credit funds sent with incorrect tags.