At Paybis, the security of our platform and the safety of your funds are our highest priorities. Our advanced security systems continuously monitor all transactions for potential risks to ensure a safe environment for our users.
Occasionally, a transaction may be automatically rejected due to internal security factors. These checks are in place to prevent fraud, protect both you and Paybis, and uphold the integrity of our services.
Please understand that, to maintain the effectiveness of our security protocols, we are unable to disclose specific reasons for individual transaction rejections.
What Happens When a Transaction Is Rejected?
When a transaction is declined for security reasons:
You are not charged any fees.
The full payment is automatically returned to the original payment source.
No manual action is required from your side to initiate the refund.
We understand that this may be inconvenient, and we apologise for any disruption it causes. Your security is our responsibility, and this process is part of our commitment to protecting both our customers and our platform.
Learn More: You can read more about the pre-authorization hold process and how it works.
Action for Your Bank
If your bank requires confirmation about the canceled transaction directly from Paybis, they are welcome to contact our team:
Bank Contact Email: support@paybis.com
What Can You Do Next?
While we can’t give specific feedback on the reason behind the rejection, we recommend the following general advice:
Stay Informed About Scams: Educate yourself on common cryptocurrency scam schemes to help avoid falling victim to fraudulent activities. Click here to learn more about common scams.
Retry After 24 Hours: If you believe the rejection was a false positive, you can try making the transaction again after 24 hours.
Try a Different Payment Method: Consider using another payment method that is supported in your fiat currency.
Need Help?
If your transaction was rejected and you believe you require additional assistance, our Support Team is here to help. You can reach us via:
Live chat on our website or in the mobile app
Email: support@paybis.com
We’re sorry for any inconvenience this may have caused and thank you for your understanding and continued trust in Paybis.