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I cannot log in to my account, what to do?

Ralph
  • Updated

🔑 Having Trouble Logging In?

 

If you are experiencing issues accessing your account, please follow this quick troubleshooting guide.

 

1. Verify You Are on the Correct Page

Security comes first. Please ensure you are using the official login URL:

 

2. How to Log In (Passwordless System)

Paybis uses a secure, passwordless login system to keep your account safe.

  1. Click "Log in": Located on the main page.

  2. Enter Email: Type in your registered email address.

  3. Get the Code: Our system will immediately send a verification code to your email.

  4. Access Account: Enter this code on the screen to log in.

 

3. Lost Access to Your Registered Email?

If you no longer have access to the email address you used to sign up, you will not be able to receive the login code. For your security, email changes must be handled by our support team to verify account ownership.

How to resolve this:

  • Contact Support: Reach out to us via email.

  • Identity Verification: Be prepared to provide identification documents. This ensures that only the rightful owner can regain access to the account.

  • New Email: Have a new, secure email address ready that you would like to link to your Paybis account.
     

4. Still Can't Access Your Account?

If the code isn't arriving or you are facing other technical issues:

  • Check Spam/Junk: Sometimes the verification email ends up there.

  • Contact Support: We are available 24/7 to assist you.

How to Reach Us:

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