To ensure the security of your account and assets, changing your registered phone number requires manual assistance from our team.
Step 1: Contact Support
Please reach out to our Support Team to initiate this request:
Email: support@paybis.com
Live Chat: Available directly on our website.
Step 2: Security Verification
As a security measure to protect your funds, we may ask you to provide proof of ownership for your phone number.
What is required: A copy of your mobile phone bill.
Where to find it: Most cellular service providers allow you to download monthly bills directly from their online portal or app.
Need help? If you are unsure how to obtain your bill, please refer to your cellular service provider's customer support for assistance.
Why do we ask for this? Verifying the bill helps us confirm that the request is legitimate and ensures that only the account owner can make changes to sensitive contact details.