Before initiating any withdrawal from your Paybis wallet, please be aware of the specific network requirements outlined below. Failure to meet these requirements can lead to failed transactions.
You can find the list of currently supported wallets and their networks here: Coins and tokens.
For a general step-by-step guide on how to withdraw cryptocurrency, please refer to this withdrawal guide.
Unlike most coins, several cryptocurrencies have unique conditions tied to their underlying blockchain network that must be met to cover transaction fees (gas) or minimum reserve requirements.
| Coin & Network | Requirement | Details & Action |
|---|---|---|
| USDT (TRC20) | Requires TRX for fees. | You need a small amount of TRX (usually 10–15 TRX) to cover the network fees. You can buy TRX on Paybis or deposit it from an external wallet. |
| Ethereum (ERC20 Tokens) | Requires ETH for fees (Gas). | Tokens running on the Ethereum network (ERC20 standard) require an Ethereum (ETH) balance in your wallet to cover the network gas fees. Refer to this chart to see which tokens require ETH. |
| POL (Polygon Tokens) | Requires POL for fees. | Any token running on the Polygon network (e.g., USDT, USDC) requires a POL (MATIC) balance in your wallet to pay network fees. You can deposit or buy POL on Paybis. |
| Base Tokens | Requires BASE for fees. | Tokens running on the Base network require a BASE coin balance in your wallet to pay network fees. You can deposit or buy BASE on Paybis. |
Reserve Requirements: SOL and XRP
Some cryptocurrencies require a minimum balance to be maintained in the wallet for the address to remain active on the network. This reserved amount cannot be withdrawn.
1. Solana (SOL) Withdrawals
Solana requires the wallet account to hold a rent-exempt minimum for the address to function on the network.
The requirement: A certain amount of your SOL must remain in your wallet. The exact amount varies case-by-case.
Recommendation: If you experience issues, try withdrawing a lower amount, leaving $3 to $5 USD worth of SOL in your wallet as a reserve.
2. Ripple (XRP) Withdrawals
The XRP Ledger applies reserve requirements to prevent spam and unnecessary address influxes.
The requirement: For Paybis XRP wallets, the required reserve amount is 1 XRP, which cannot be withdrawn.
Error Message: If you attempt to withdraw the full amount, you will receive an error indicating the asset requires a minimum reserve of "1 XRP of reserved funds to be kept on the account."